Client Intake Coordinator
Company Name: Tierney Stauffer LLP
Location: Ottawa
Position Status: Vacancy
About Our Firm
For over 40 years, Tierney Stauffer has worked with clients in the greater Ottawa and Eastern Ontario region providing legal service across multiple practice areas. We pride ourselves on our high level of experience and integrity throughout our client interactions and in our determination in providing reliable legal advice and representation.
Tierney Stauffer is a hybrid working environment. That said, we are seeking a strong commitment to working onsite for this role.
Position Overview
We are seeking a client intake coordinator to assist with a multi-disciplinary role supporting client intake as well as various other internal functions. The core and primary role is handling client intake calls from prospective clients, gathering necessary preliminary information, and conducting conflict checks to assist the firm in determining which client work it can and should accept.
In this role, the candidate requires a high level of English fluency, excellent clear and confident telephone communication skills, strong notetaking and a commitment to responding quickly to prospective clients. Fluency in other languages, particularly French but also other languages, is an asset.
This role also undertakes part-time responsibility for other tasks, most significantly as a marketing coordinator for a wide variety of marketing, sponsorship, and social media administration.
Key Responsibilities
- Respond quickly, professionally, and with a high degree of diligence for incoming potential clients. Gather detailed and clear notes based upon structured intake questionnaires.
- Provide general marketing support in conjunction with the firm’s third-party marketing service provider. Assist with monitoring social media accounts on an occasional basis.
- Assist with reception tasks as a backup resource when required.
- Foster and maintain strong, collaborative relationships across the firm.
Qualifications & Skills
- At least 2 years in a client-facing role requiring active and clear client communication.
- Experience with Adobe Suites including Photoshop, Illustrator, and InDesign is highly desirable and experience with Canva is an asset. Experience is these tools or a highly similar toolset is required for this role.
- A valid drivers license and use of a personal vehicle as well as occasional but infrequent off-hours support during marketing events.
- Prior work experience in a law firm is an asset.
- Strong organization, communication, and relationship-building capabilities.
- Ability to prioritize tasks efficiently.
- A strong collaborative player that works and plays well in the highly connected Tierney Stauffer team culture.
Recruitment & Technology Disclosure
- Application Screening: Please note that our firm does not use automated artificial intelligence (AI) systems or machine learning algorithms to screen, score, or filter applicants for this position. All resumes are reviewed directly by our administrative team and hiring partners.
- Candidate Communication: In accordance with provincial transparency timelines, all candidates selected for an interview will be formally notified of the final hiring status or decision within 45 days of their last interview.
Accessibility and Accommodation (AODA Statement)
Tierney Stauffer is committed to fostering an inclusive, barrier-free, and accessible recruitment environment. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, we will provide reasonable accommodations to applicants with disabilities at all stages of the hiring process.
If you require any accommodations, adaptive materials, or communication formats during the application, interview, or assessment process, please contact Jason Hergert directly at [email protected]. We will work with you individually to accommodate your needs confidentially.
Expected Compensation: Tierney Stauffer offers a blended compensation model that includes a base pay as well as staff bonus program that currently pays up to 10% of base salary. For this position, we would expect the base compensation to be $45,000-50,000 annually, excluding the staff bonus program.
How to Apply
Qualified individuals are invited to submit their cover letter and resume in PDF format to [email protected] or [email protected]. Only selected candidates will be contacted.
