TIERNEY STAUFFER LLP
ACCESSIBLE CLIENT SERVICE PLAN

PROVIDING GOODS AND SERVICES TO PEOPLE WITH DISABILITIES
Tierney Stauffer LLP is committed to excellence in serving all clients including people with disabilities.

ASSISTIVE DEVICES
We will ensure that our staff is trained and familiar with various assistive devices we have on-site or that we provide which may be used by clients with disabilities while accessing our services.

COMMUNICATION
We will communicate with people with disabilities in ways that take into account their disability.

SERVICE ANIMALS
We welcome people with disability and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

SUPPORT PERSONS
A person with a disability who is accompanied by a support person will be allowed to be accompanied by the support person on our premises.

NOTICE OF TEMPORARY DISRUPTION
In the event of a planned or unexpected disruption to service or facilities for clients with disabilities (including but not limited to elevator repairs or malfunction, fire drills, or fire or hydro disruptions), Tierney Stauffer LLP will notify the client promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time and a description of alternative facilities or services, if available.

This notice will be place in the Reception Area and all the boardrooms.

TRAINING
Tierney Stauffer LLP will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf.

Individuals in the following positions will be trained:

Receptionist
Administrative/support staff
Law Clerks/Legal Assistants
Lawyers
This training will be provided to staff within a month of being hired.

Training will include:

An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the client service standard
Tierney Stauffer LLP’s plan related to the customer service standard
How to interact and communicate with people with various types of disabilities
How to interact with people with disabilities who use an assistive device or require the assistance of a service animal and/or support person
What to do if a person with a disability is having difficulty accessing Tierney Stauffer LLP’s services
Staff will be trained when changes are made to the plan.

FEEDBACK PROCESS
Customers who wish to provide feedback on the goods or services provided by Tierney Stauffer LLP to people with disabilities can email or telephone.

All feedback, including complaints, will be directed to the Office Manager.

Customers can expect to hear back within 24 hours.

MODIFICATION TO THIS OR OTHER POLICIES
Any policy of Tierney Stauffer LLP that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.